FAQs – Patients
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Choosing a NABH-accredited hospital means choosing safer, more reliable care. These hospitals follow strict quality and safety protocols set by India’s top healthcare accreditation body. From the moment you are admitted to the time you are discharged, every process—from diagnosis and treatment to hygiene and communication—is closely monitored. Accreditation ensures that staff are trained, infrastructure is up to standard, and that you are treated with dignity, respect, and medical ethics at all times. It gives you confidence that the hospital puts your safety and well-being first.
All accredited healthcare organisations are officially listed by NABH and are required to display their accreditation status within the facility. You can also look for the NABH logo or ask the hospital administration directly. Being accredited means the facility has undergone a thorough assessment and continues to maintain standards through regular reviews and audits.
In a NABH-accredited hospital, you are entitled to clear, respectful, and safe care. This includes:
- Transparent communication about your illness, tests, and treatment options
- The right to dignity, privacy, and confidentiality.
- Access to timely and safe care from qualified professionals
- The right to give or withhold informed consent
- A defined process to raise concerns or provide feedback
These rights are part of the hospital’s commitment to ethical and patient-centric care.
Yes, absolutely. All NABH-accredited facilities are required to have a transparent and responsive grievance redressal mechanism. Additionally, NABH allows patients to submit formal complaints for review, which are handled confidentially and fairly. Your feedback helps ensure accountability and improve care quality.
Yes. NABH has dedicated standards and a separate certification programme for Emergency Departments. These standards ensure that emergency care is timely, systematic, and handled by trained professionals using evidence-based protocols. Whether it’s a trauma, cardiac issue, or any urgent medical situation, accredited emergency departments are expected to be well-equipped, responsive, and prepared to act quickly while ensuring patient safety.
Not at all. NABH works with healthcare institutions of all sizes—including government hospitals, community health centres, small clinics, rural hospitals, and even AYUSH facilities. The Entry-Level Certification and SHCO programmes have been designed specifically to support smaller institutions in implementing basic yet vital quality and safety practices. The aim is to make safe and ethical care accessible to every citizen, regardless of where they live or which facility they visit.
Hospitals accredited by NABH operate under a patient-first philosophy. They focus on timely communication, clarity in billing, standardised treatment plans, and well-maintained hygiene. Staff are trained to handle emergencies, follow infection control protocols, and document your care journey accurately. This leads to fewer errors, shorter waiting times, better coordination between departments, and a more transparent, respectful experience for you and your family.
Yes. One of the key focus areas of NABH standards is infection prevention and control. Accredited hospitals are required to maintain high levels of cleanliness and sanitisation across wards, operation theatres, and diagnostic areas. Regular internal audits, staff training, and use of protective equipment help ensure a hygienic environment that lowers the risk of hospital-acquired infections and cross-contamination.
NABH standards require hospitals to maintain clear and secure documentation of your entire care journey—including test reports, treatment history, discharge summaries, and prescriptions. This makes it easier for you to seek a second opinion or continue care elsewhere without delays or missing information. It also means that future treatment decisions are more informed and safe, whether you return to the same facility or not.
Yes. NABH has separate accreditation and certification programmes tailored specifically for AYUSH systems, including Ayurveda, Yoga, Unani, Siddha, and Homoeopathy. These programmes ensure that traditional therapies are delivered by qualified professionals, in safe and hygienic environments, and based on defined protocols. Patients opting for AYUSH treatments at NABH-certified facilities can trust that care is ethical, effective, and well-governed.