Enhancing Patient Satisfaction and Communication in Gujarat’s Public Hospitals
As part of the SRESTHA-G project led by the Government of Gujarat, NABH is implementing a dual initiative to improve healthcare quality through structured patient satisfaction surveys and communication training. The project is currently being rolled out across two Medical College Hospitals (MCHs) and two District Hospitals (DHs). It captures patient experiences and equips healthcare professionals with tools to engage more empathetically, ensuring healthcare services are more responsive and humane.
In public health systems, patient voices often go unheard. By systematically gathering feedback and training staff in effective communication, this project bridges service gaps, improves patient experience, and drives hospital-wide quality enhancements. It fosters a culture of patient-centricity that can be scaled across the state.
To create a patient-first environment in public hospitals by conducting real-time patient satisfaction surveys and strengthening communication skills among healthcare workers. The initiative aims to make healthcare delivery more compassionate, transparent, and responsive to patient needs.
- Improves care quality by integrating direct patient feedback into hospital improvement plans.
- Empowers patients by making their voices central to decision-making.
- Promotes empathetic communication, leading to stronger patient–provider relationships.
- Builds staff capacity through structured communication training modules.
- Enables data-driven decisions to enhance service delivery and address patient concerns.
- Establishes a replicable model for other states aiming for patient-centric care.